Jones Lang Lasalle (JLL) is one of the world's leading commercial real estate services and management firms, providing a wide range of services for property owners, investors and occupiers. Jones Lang Lasalle's UK business manages £20 billion assets and administers service charges of more than £150 million.

The Problem

One of the increasing challenges experienced by Jones Lang LaSalles's UK property services arm over recent years has been the growing need to monitor and manage health, safety and risk related elements of its property portfolio. Up until three years ago it had not been possible to be sure at any point in time what the exact risk status was of each building in the portfolio and, with legislation becoming ever more punitive, this was considered unacceptable.

The Solution

RiskWise is a powerful web-based property management tool, specifically designed to manage the health, safety and other risk related issues of commercial buildings.

In Practice

A project was initiated therefore, to find a way to achieve real-time risk transparency across the property portfolio. A number of specialist Health, Safety and Risk consultancies were approached, with a proposal from the S2 partnership being considered the most appopriate for the firm. The S2 proposal combined its excellent risk consultancy services, which had already been experienced by the company over a number of years, with its state of the art, online risk database RiskWise, which provided a risk recording, escalation and reporting system. S2 were therefore contracted to implement the system for all the properties managed by the firm across the UK, and within just ten weeks, they were receiving significant benefits.

The Results

Three years on, RiskWise has enabled Jones Lang LaSalle to achieve its original objective, and it is now possible to have an up to date, real time view of the risk status of every one of nearly 700 properties managed across the UK. Any health, safety, or risk actions which are required across the portfolio, are progressed through the system. The are automatically  monitored and escalated as appropriate, to ensure they are not forgotten or overlooked. The system is now being used to monitor environmental risk as well.

"RiskWise has been a significant factor in enabling us to effectively manage our risk exposure across our property portfolio. The system is intuitive and easy to use, so much so that anyone computer literate enough to order a book from Amazon is immediately at home using the system. The support and professionalism of S2 has enabled us to focus on our core property related business, with the comfort of knowing that the health, safety and risk exposure of the firm is minimised."

John Miller, Socially Responsible Management Officer.