Treating Customers Fairly Online Training

This Treating Customers Fairly Online Training course covers:

  • The Treating Customers Fairly Principle.
  • The six consumer outcomes that relate to the Treating Customers Fairly Principle.
  • How you can use the six consumer outcomes to put customers’ best interests first.

Fully customisable by you, at no extra cost.

Try the course FREE for 30 days

Course Introduction

The EssentialSkillz Treating Customers Fairly online training offers a comprehensive introduction to the Treating Customers Fairly (TCF) Principle.

TCF is a principle outlined by the Financial Conduct Authority (FCA) that applies to organisations and their employees when offering financial products (eg, loans) to customers.

This Treating Customers Fairly Online Training course takes on average 40 minutes to complete.

Course Content

The goal of TCF is to ensure that financial products are not mis sold to customers. Fair selling of financial products should benefit customers, organisations and the financial sector overall.

To implement TCF organisations must imbed TCF within all aspects of the business including leadership, strategies, decision making, rewards, recruitment and training, and risk assessment.

It is important for organisations and employees to understand and implement Treating Customers Fairly course as the FCA has a range of enforcement powers – criminal, civil and regulatory.

Like all EssentialSkillz courses, this Treating Customers Fairly eLearning course can be customised to meet your needs, enabling your workforce to understand the specific policies and procedures developed for your organisation. A designated course administrator can edit the text and images within the course, and link to organisation-specific documentation, all at no extra cost.

Key features

All our courses provide technically accurate training which keeps your organisation in line with best practice. We include the latest techniques in learning which ensure learners are engaged throughout. Our courses are also:

Fully customisable by you

Add your own scripts, images, videos, presentations and interactions – with no coding experience required. Use our suite of templates to make our courses your own, delivering highly relevant training to your organisation at no extra cost.

White label branding

We can brand our training with your unique corporate identity to make your users feel right at home throughout the training journey.

Integrate with your LMS

You can deploy this course using our compliance platform. Alternatively, you can deliver this course, with all its key features, directly from your third-party LMS.


Our Treating Customers Fairly course can integrate with JAWS ® a widely available text-to-speech integration to help visually impaired users engage with the same, unabridged and high-quality compliance training as their colleagues.


On successful completion, learners receive a personalised certificate which includes the learner’s name, score and date of completion. Certificates can be viewed, downloaded and printed off at any time to serve as a record of compliance.


Our Treating Customers Fairly Online Training course is CPD and IIRSM certified. This ensures that our courses adhere to the highest standard of training and will provide a practical and meaningful learning experience to our customers.

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Fully access any of our courses to see if this award winning content is the right fit for your organisation.


Why is this course important for compliance?

  • Treating Customers Fairly online training forms an essential part of compliance training as it ensures that your organisation complies with its legal obligations and requirements.

Add your own questions

Create your own question and answer bank to test your users on the key information that they need to know to be fully compliant. Set core questions to appear in the test section that users are required to pass so that crucial learning points are reinforced.

Randomise test questions

Generate 10 random questions from a bank of 20 to test your user’s retention and understanding of key content.

Set the pass mark

As training administrator, you can configure the passing score that users need to complete the course. Set your own grade boundaries to ensure your training complies with the standards set out by your organisation.

Who should take this course?

This course is suitable for all employees in the financial sector regulated by the Financial Conduct Authority.

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