Treating Customers Fairly Online Training

  • Introduces employees who work in the financial sector to the principle of treating customers fairly so as to raise standards in ways that benefit customers and increase consumer confidence.


Tablet Friendly
Accredited for CPD


The EssentialSkillz Treating Customers Fairly online training offers a comprehensive introduction to the Treating Customers Fairly (TCF) Principle. TCF is a principle outlined by the Financial Conduct Authority (FCA) that applies to organisations and their employees when offering financial products (eg, loans) to customers. The goal of Treating Customers Fairly training is to ensure that financial products are not mis-sold to customers. Fair selling of financial products should benefits customers, organisations and the financial sector overall.

To implement TCF organisations must imbed TCF within all aspects of the business including leadership, strategies, decision making, rewards, recruitment and training, and risk assessment. It is important for organisations and employees to understand and implement Treating Customers Fairly course as the FCA has a range of enforcement powers – criminal, civil and regulatory.

Like all EssentialSkillz courses, this Treating Customers Fairly online training can be customised to meet your needs, enabling your workforce to understand the specific policies and procedures you have developed for your organisation. A designated course administrator can edit the text and images within the course, and link to organisation-specific documentation that may be in place, all at no extra cost.

Course Objectives

  • To describe the Treating Customers Fairly Principle.
  • To highlight the six consumer outcomes that relate to the Treating Customers Fairly Principle.
  • To show how you can use the six consumer outcomes to put customers’ best interests first.

Course Details


On successful completion of the test users can download and print a certificate.


40 minutes


Users are required to take a final test consisting of 10 default questions. The default pass mark is 70%

The course administrator within your organisation can:

  • Change the pass mark
  • Implement the random test question feature which selects 10 questions from a bank of 20.
  • Can specify that more than 10 questions must be answered (up to the full bank of 20 questions)

Target Audience

All employees in the financial sector regulated by the Financial Conduct Authority.