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The EssentialSkillz Treating Customers Fairly online training offers a comprehensive introduction to the Treating Customers Fairly (TCF) Principle.
TCF is a principle outlined by the Financial Conduct Authority (FCA) that applies to organisations and their employees when offering financial products (eg, loans) to customers.
The goal of Treating Customers Fairly training is to ensure that financial products are not mis-sold to customers. Fair selling of financial products should benefits customers, organisations and the financial sector overall.
To implement TCF organisations must imbed TCF within all aspects of the business including leadership, strategies, decision making, rewards, recruitment and training, and risk assessment.
It is important for organisations and employees to understand and implement Treating Customers Fairly course as the FCA has a range of enforcement powers – criminal, civil and regulatory.
Like all EssentialSkillz courses, this Treating Customers Fairly online training can be customised to meet your needs, enabling your workforce to understand the specific policies and procedures you have developed for your organisation.
All our courses provide technically accurate training which keeps your organisation in line with best practice. We include the latest techniques in learning which ensure learners are engaged throughout. Our courses are also:
Add your own scripts, images, videos, presentations and interactions - with no coding experience required. Use our suite of templates to make our courses your own, delivering highly relevant training to your organisation at no extra cost.
You can deploy this course using our compliance focused Learning Management System. Alternatively you can deliver this course, with all its key features, directly from your third-party LMS.
Our Treating Customers Fairly course can integrate with JAWS ® a widely available text-to-speech integration to help visually impaired users engage with the same, unabridged and high-quality compliance training as their colleagues.
On successful completion, learners receive a personalised certificate which includes the learner’s name, score and date of completion. Certificates can be viewed, downloaded and printed off at any time to serve as a record of compliance.
Create your own question and answer bank to test your users on the key information that they need to know to be fully compliant. Set core questions to appear in the test section that users are required to pass so that crucial learning points are reinforced.
Generate 10 random questions from a bank of 20 to test your user’s retention and understanding of key content.
As training administrator, you can configure the passing score that users need to complete the course. Set your own grade boundaries to ensure your training complies with the standards set out by your organisation.
This course is suitable for all employees in the financial sector regulated by the Financial Conduct Authority.