EssentialSkillz, a leading developer in the field of compliance-focused training and LMS solutions today announced that it received a 57 Net Promoter Score (NPS) in its recent client satisfaction survey.
The NPS is a highly regarded metric that provides an indication of overall customer experience and loyalty. It is calculated by asking customers if they would recommend a company’s products or services to a friend or colleague.
This standardised measure allows businesses to measure their customer service performance and compare themselves to other enterprises across their industry or sector. A score of 50+ is considered ‘Excellent’ while a score of 70+ is ‘World-Class’.
EssentialSkillz also received a positive response to two additional questions included in the survey. When asked to rate their overall experience and the support they had received, customers returned a score of 8.6 and 9.1 respectively.
EssentialSkillz CEO Julian Roberts welcomed the result, stating: ‘The fast-paced age we live in can make it difficult to find fair and balanced reviews of any product, so recommendations from sources who have actually tried and tested our solutions are important now more than ever.’
‘We’re absolutely thrilled with the responses we’ve had, and these results give us confidence that we’re providing a great service to our customers.’
EssentialSkillz is an award-winning global provider of effective eLearning solutions for organisations in both the public and private sectors. Recognised as a market leader in learning solutions, EssentialSkillz products include a comprehensive eLearning Library of 50+ Health & Safety, Business Protection and Wellbeing courses, WorkWize Learning Management System and WorkWize Author. For more information visit www.EssentialSkillz.com