This particular customer success story happened a few months ago. Our customer needed to provide GDPR online training to all of their employees before the dreaded May deadline. Motivated by the fear of non-compliance and possible fines, our customer needed the training delivered ASAP. However, it was a requirement to have single sign-on (SSO) in place before rolling out their training.
SSO provides users with a seamless login to their training. Our system checks the user’s machine for a sign on (for example their email account) and uses these credentials to log them in to their training. This saves them time as they don’t have to manually enter their username and password, meaning a user only needs to log in once to access multiple applications.
The problem is that SSO can take time to set-up and with the approaching deadline, our customer didn’t have much time left.
But not to worry, as Lukasz, in our Customer Success team, was on hand to help.
Lukasz understood that if we were going to beat the deadline, he needed to arrange a dedicated time slot for the customer’s IT team and the development team of EssentialSkillz to cooperate on the SSO set-up.
With dedicated support and our experience in setting up SSO with many other clients, the entire process took only a few hours. The customer was able to roll out GDPR online training across their entire workforce before the May deadline.