The EssentialSkillz Treating Customers Fairly online training offers a comprehensive introduction to the Treating Customers Fairly (TCF) Principle. TCF is a principle outlined by the Financial Conduct Authority (FCA) that applies to organisations and their employees when offering financial products (eg, loans) to customers. The goal of Treating Customers Fairly training is to ensure that financial products are not mis-sold to customers. Fair selling of financial products should benefits customers, organisations and the financial sector overall.
To implement TCF organisations must imbed TCF within all aspects of the business including leadership, strategies, decision making, rewards, recruitment and training, and risk assessment. It is important for organisations and employees to understand and implement Treating Customers Fairly course as the FCA has a range of enforcement powers – criminal, civil and regulatory.
Like all EssentialSkillz courses, this Treating Customers Fairly online training can be customised to meet your needs, enabling your workforce to understand the specific policies and procedures you have developed for your organisation. A designated course administrator can edit the text and images within the course, and link to organisation-specific documentation that may be in place, all at no extra cost.