Premium Support as Standard

Support the way it should be - Friendly, Professional and Yours

We do support a little
differently

EssentialSkillz is a little different to other eLearning suppliers. We believe that our customers deserve the best support we can provide.

When you become an EssentialSkillz customer, the person that sold you the system will also be your first line of support. They understand you and your company and they know why you invested in the software. They are the natural choice to be there when you need a helping hand.

But, as one of our clients, you will also have access when required to our dedicated support team. This is a team focused purely on setting up our clients and supporting them.

Our team consists of 20 specialists offering around the clock support for our customers. 97% of our customers rate us as good to excellent and we respond to 80% of support queries in less than 30 minutes.

"Our support team out numbers our sale team at 3 to 1 which is how every company should be"

- Julian Roberts

Journey Flow

 

Don't just take our word for it

With over 80% of your queries dealt with in 30 minutes it's safe to say that you are in good hands with our support team, we have three main ways of contact, telephone, live chat, and email. It is up to you to decide which you'd like to use when communicating with us!

   I was taken care of Immediately
   Between 10 to 30 minutes
   Between 30 minutes to an hour
   Between 2 and 4 hours
   More than 4 hours

  • I was taken care of immediately
  • Between 10 to 30 minutes
  • Between 30 minutes to an hour
  • Between 2 to 4 hours
  • More than 4 hours

Administrator Webinars

Would you like to refresh on your EssentialSkillz administration training? Have you forgotten how to carry out certain tasks? We offer a number of refresher training sessions on different administrative areas within OLAS.

You will see a list of topics below which we run regular webinars for, each topic covers the points listed. If you would like to avail of any of these simply select the topic below you are interested in and then you will have the opportunity to enter your details and select a time slot which would suit you.

Need Support?

Administrator Support

End User Support

Telephone Support

Email Support

We offer product support and training to all of our customers. We offer a variety of service packages and all customers will have access to users guides, knowledge base FAQ’s, integrated live chat and video tutorials once logged into WorkWize help section.We are here to support you and your users during their learning experience. We offer support to our administrative teams, video tutorials to share with users and end user guides to help step each user through the process.Our support team are available Monday to Friday from 8am to 5.30pm. Call us now on 01244 911677.You can email our support team at [email protected] Please include your company name and a detailed description of your query so that we can facilitate and revert back to you as quickly as possible.

 

Contact us

If you are an WorkWize Administrator and need support now, please contact us using one of the methods below


Ireland Office

The Hub, Galway Technology Park, Parkmore,
Galway Ireland,
H91 K2WP

Tel: 091 394350

[email protected]


UK Office

2 George Street, Chester
Cheshire, United Kingdom
CH1 3EQ

Tel: 01244 911677

[email protected]


US Office

295 Madison Ave, 12th Floor
New York City
NY 10017

Tel: 1 844 3468646

[email protected]

Contact us for any support queries
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