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EssentialSkillz is a little different to other eLearning suppliers. We believe that our customers deserve the best support we can provide.
When you become an EssentialSkillz customer, the person that sold you the system will also be your first line of support. They understand you and your company and they know why you invested in the software. They are the natural choice to be there when you need a helping hand.
But, as one of our clients, you will also have access when required to our dedicated support team. This is a team focused purely on setting up our clients and supporting them.
Our team consists of 20 specialists offering around the clock support for our customers. 97% of our customers rate us as good to excellent and we respond to 80% of support queries in less than 30 minutes.
"Our support team out numbers our sale team at 3 to 1 which is how every company should be"
- Julian Roberts
With over 80% of your queries dealt with in 30 minutes it's safe to say that you are in good hands with our support team, we have three main ways of contact, telephone, live chat, and email. It is up to you to decide which you'd like to use when communicating with us!
I was taken care of Immediately
Between 10 to 30 minutes
Between 30 minutes to an hour
Between 2 and 4 hours
More than 4 hours
Would you like to refresh on your EssentialSkillz administration training? Have you forgotten how to carry out certain tasks? We offer a number of refresher training sessions on different administrative areas within OLAS.
You will see a list of topics below which we run regular webinars for, each topic covers the points listed. If you would like to avail of any of these simply select the topic below you are interested in and then you will have the opportunity to enter your details and select a time slot which would suit you.
End User Support
|We offer product support and training to all of our customers. We offer a variety of service packages and all customers will have access to users guides, knowledge base FAQ’s, integrated live chat and video tutorials once logged into WorkWize help section.||We are here to support you and your users during their learning experience. We offer support to our administrative teams, video tutorials to share with users and end user guides to help step each user through the process.||Our support team are available Monday to Friday from 8am to 5.30pm. Call us now on 01244 911677.||You can email our support team at [email protected] Please include your company name and a detailed description of your query so that we can facilitate and revert back to you as quickly as possible.|
If you are an WorkWize Administrator and need support now, please contact us using one of the methods below
The Hub, Galway Technology Park, Parkmore,
Tel: 091 394350
2 George Street, Chester
Cheshire, United Kingdom
Tel: 01244 911677
295 Madison Ave, 12th Floor
New York City
Tel: 1 844 3468646