Meet our Support Team

The EssentialSkillz Support Team is there to guide you and support you in anything that you might need.

We are also here to assist you with all of your content-specific queries you may have around branding, course editing, integration, ongoing support and bespoke courses.

Linda Monaghan - Product Implementation Team Lead

From Co.Galway, Linda grew up in the countryside and has a strong passion for the outdoors.

She completed her undergraduate degree in Commerce in NUIG in 2004 and then a Masters in Business in AIT. Linda has always focused on customer/client-centric roles and started her career working in Recruitment Consultancy in the IT sector. Moving on from there, providing Software Licensing Solutions to blue-chip companies before joining Essentialskillz in 2014.

She is passionate about the customer experience, understanding customer needs and believes that tailoring the solution to meet those requirements is paramount to customer success. The Authoring Tool and Compliance Automation tool are her favourite features to promote and highlight to customers, as they provide end to end automation that gives customers back their time whilst also delivering relevant content to the end-user.

Etain Wilson - Senior Product Implementation Manager

Etain is from Dublin, but is now living with her family and two dogs in Co Galway after spending several years in California. She has been a member of the Support team since 2015

She enjoys the outdoors, swimming and is an avid reader.

Etain has an undergraduate degree from Maynooth University and a Masters from the Queen's University Belfast. She enjoys working with customers, building customer relationships and solving problems.

Deirdre Conaghan - Product Implementation Manager

Deirdre is from County Mayo and has a keen interest in music and sport, especially following Mayo GAA football.

Deirdre studied at the University of Limerick and graduated in 2012 with an undergraduate degree in Digital Media Design. She enjoys working with Adobe Photoshop and Illustrator to create content, as well as engaging with people to optimise the user experience. Deirdre joined EssentialSkillz in 2013 as a Multimedia Developer intern before eventually moving to a permanent role in the Support team.

Deirdre's favourite features of WorkWize are the Interactive Templates and the Policy Sign Off feature within the Authoring Tool, as they offer customers a variety of ways to provide engaging content to users which is relevant and unique to their own needs.

Michelle Lynch - Product Implementation Manager

From a rural town in Co. Galway, Michelle has a real passion for sports and can be found supporting all the local sports teams in the area. 

Having grown up in a small family-run business, Michelle has always loved being involved in customer experience and learned the importance of obsessing over the finer details of customer support from a very early age. 

Michelle graduated from the National University of Ireland, Galway with a BSc in Business Information Systems having spent the latter two years of her degree on a dual work/study programme with SAP. She later worked in an Application Support and Project Management role with MetLife before moving to the Healthcare sector where she implemented and embedded Quality Information Systems in many Healthcare organisations across Ireland. 

In her role as a Product Implementation Manager, Michelle enjoys training clients and promoting the use of both the Compliance Module for automated training enrolments and the People Risk Assessment Tool for identifying, managing and eliminating risks within an organisation.

Emma Ball - Product Implementation Manager

Emma grew up in Manchester but has been living in Bristol for the past 12 years. She spends a lot of her free time going on adventures with her pup, Ponyo, often walking for miles and sometimes getting lost. She is also a big fan of cooking and enjoys a glass of red wine.

Her background in technology started with studying for a BSc in Film Production Technology at University before moving into various client service roles within the technology industry. 

Emma enjoys building relationships with customers and finds job satisfaction by solving issues and helping customers. She finds the best thing about working at EssentialSkillz is that no two days are the same.

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For the second year in a row, EssentialSkillz has won the coveted BSIF Customer Service Award. Winning this award for a second time is a great tribute to the efforts of our outstanding Customer Support team.

BSIF (British Safety Industry Federation) Customer Service Award 2019 Winner badge
BSIF (British Safety Industry Federation) Customer Service Award 2020 Winner badge

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Contact us

If you are a WorkWize Administrator and need support now, please contact us using one of the methods below.

Ireland Office

The Hub, Galway Technology Park, Parkmore
Galway, Ireland
H91 K2WP

Tel: 091 394350

UK Office

2 George Street, Chester
Cheshire, United Kingdom

Tel: 01244 911677


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