Business Communication Online Training

  • Outlines tips for enhancing communication in face-to-face meetings and virtual meetings.
  • Describes methods for handling and resolving conflict in teams.
  • Advises on different techniques for preparing and delivering effective presentations.
  • Describes how you can use the six principles of persuasion to persuade an audience during a meeting or presentation.
  • How to write an effective email and other forms of written communication.

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Description

In the workplace, you communicate every day. You might be required to communicate in a team or one-to-one meetings, presentations, or in writing. As a representative of your organisation, you need to know how to present yourself positively through different forms of communication. Through effective communication, you can gain respect, bring value to your organisation and build positive relationships.

The Business Communication course provides advice on written communication, such as emails, as well as for virtual meetings via voice or video conferencing. Business Communication assumes a basic understanding of nonverbal communication skills (see our Communication skills course for more details), and builds on this to discuss emotional intelligence, persuasion and conflict resolution. The course also describes how to prepare for a presentation so you can most effectively communicate your message to an audience.

Like all EssentialSkillz courses, this eLearning course can be customised to meet your needs, enabling your workforce to understand specific content you have developed for your organisation. A course administrator within your organisation can edit the text and images within the course, and link to organisation-specific documentation, all at no extra cost.

Course Details

Certification

On successful completion of the test, users can download and print a certificate.

Duration

30 minutes

Test

Users are required to take a final test consisting of 10 default questions. The default pass mark is 70%

The course administrator within your organisation can:

  • Change the pass mark
  • Implement the random test question feature which selects 10 questions from a bank of 20.
  • Can specify that more than 10 questions must be answered (up to the full bank of 20 questions)

Target Audience

The audience for this course is an employee in any type of organisation.

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