The way you communicate affects every aspect of your life. You can communicate through spoken words, eg in a face-to-face conversation or talking on the phone. Or you can communicate through writing, such as an email or report, or nonverbally through your body language and facial expressions.
Good communication skills not only help you more accurately convey your message but can help you build more meaningful relationships and interact more effectively with the people around you. If you feel you are not a good communicator, there are many techniques you can use to improve. For example, practising how you speak, listen and write to others. Understanding how your body language supports or contradicts your meaning can also help you become a more effective communicator.
Another major part of effective communication is developing your emotional intelligence. This is the ability to identify and manage your own emotions as well as the emotions of others. The course explains the four areas of emotional intelligence. People who adopt all four areas often have stronger leadership skills, are able to manage stress more effectively and have more meaningful relationships both inside and outside the workplace.
Like all EssentialSkillz courses, this Communication Skills eLearning course can be customised to meet your needs, enabling your workforce to understand the specific policies and procedures developed for your organisation. A designated course administrator can edit the text and images within the course, and link to organisation-specific documentation, all at no extra cost.