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The EssentialSkillz communication online training course describes the different forms of communication, such as verbal and nonverbal, and the benefits good communication can have on your personal and professional life. The course also explains how you can become a more effective listener and enhance your emotional intelligence and how nonverbal cues such as body language, facial expressions, gestures, tone of voice and other cues can impact communication.
The way you communicate affects every aspect of your life. You can communicate through spoken words, eg in a face-to-face conversation or talking on the phone. Or you can communicate through writing, such as an email or report, or nonverbally through your body language and facial expressions.
Good communication skills not only help you more accurately convey your message but can help you build more meaningful relationships and interact more effectively with the people around you. If you feel you are not a good communicator, there are many techniques you can use to improve. For example, practising how you speak, listen and write to others. Understanding how your body language supports or contradicts your meaning can also help you become a more effective communicator.
Another major part of effective communication is developing your emotional intelligence. This is the ability to identify and manage your own emotions as well as the emotions of others. The course explains the four areas of emotional intelligence. People who adopt all four areas often have stronger leadership skills, are able to manage stress more effectively and have more meaningful relationships both inside and outside the workplace.
The course uses scenarios to enhance learning and the application of learning
All our courses provide technically accurate training which keeps your organisation in line with best practice. We include the latest techniques in learning which ensure learners are engaged throughout. Our courses are also:
Add your own scripts, images, videos, presentations and interactions - with no coding experience required. Use our suite of templates to make our courses your own, delivering highly relevant training to your organisation at no extra cost.
You can deploy this course using our compliance focused Learning Management System. Alternatively you can deliver this course, with all its key features, directly from your third-party LMS.
Our Communication Skills course can integrate with JAWS ® a widely available text-to-speech integration to help visually impaired users engage with the same, unabridged and high-quality compliance training as their colleagues.
On successful completion, learners receive a personalised certificate which includes the learner’s name, score and date of completion. Certificates can be viewed, downloaded and printed off at any time to serve as a record of compliance.
Written by subject matter experts and developed by experienced instructional designers, our lock out tag out offers a structured, practical and meaningful learning experience that provides learners with the knowledge and skills they need to succeed in the workplace.
Create your own question and answer bank to test your users on the key information that they need to know to be fully compliant. Set core questions to appear in the test section that users are required to pass so that crucial learning points are reinforced.
Generate 10 random questions from a bank of 20 to test your user’s retention and understanding of key content.
As training administrator, you can configure the passing score that users need to complete the course. Set your own grade boundaries to ensure your training complies with the standards set out by your organisation.
The audience for this communication skills course is an employee in any type of organisation.