Communication Skills Online Training

  • Describes the different forms of communication, such as verbal and nonverbal, and the benefits good communication can have on your personal and professional life.
  • Discusses how to choose the best channel of communication and overcome barriers to effective communication, such as cultural, personality and perceptual barriers.
  • Outlines the 7 Cs of effective communication and how you can incorporate them into spoken and written communication.
  • Explains how you can become a more effective listener and enhance your emotional intelligence.
  • Describes how nonverbal cues such as body language, facial expressions, gestures, tone of voice and other cues can impact communication.


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The way you communicate affects every aspect of your life. You can communicate through spoken words, eg in a face-to-face conversation or talking on the phone. Or you can communicate through writing, such as an email or report, or nonverbally through your body language and facial expressions.

Good communication skills not only help you more accurately convey your message but can help you build more meaningful relationships and interact more effectively with the people around you. If you feel you are not a good communicator, there are many techniques you can use to improve. For example, practising how you speak, listen and write to others. Understanding how your body language supports or contradicts your meaning can also help you become a more effective communicator.

Another major part of effective communication is developing your emotional intelligence. This is the ability to identify and manage your own emotions as well as the emotions of others. The course explains the four areas of emotional intelligence. People who adopt all four areas often have stronger leadership skills, are able to manage stress more effectively and have more meaningful relationships both inside and outside the workplace.

The course uses scenarios to enhance learning and the application of learning. Like all EssentialSkillz courses, this Communications Skills eLearning course can be customised to meet your needs, enabling your workforce to understand specific content you have developed for your organisation. A course administrator within your organisation can edit the text and images within the course, and link to organisation-specific documentation, all at no extra cost.

Course Details


On successful completion of the test, users can download and print a certificate.


Users are required to take a final test consisting of 10 default questions. The default pass mark is 70%

The course administrator within your organisation can:

  • Change the pass mark
  • Implement the random test question feature which selects 10 questions from a bank of 20.
  • Can specify that more than 10 questions must be answered (up to the full bank of 20 questions)

Target Audience 

The audience for this course is an employee in any type of organisation.

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