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The EssentialSkillz Conflict Management Course is part of the Wellbeing pack and describes various techniques to prevent conflict. This includes building your emotional intelligence, managing emotions, building trust and respect, and communicating effectively to reduce misunderstandings.
There will always be disagreements or problems in the workplace. Maybe you have a different opinion about how to do your work or have a miscommunication with a colleague. But conflict rarely resolves itself, and it is not uncommon to see a minor issue escalate into a significant problem if not addressed early on.
Unresolved conflict is a major driver of work-related stress. Conflict can result in negative feelings and behaviours that can significantly affect individuals, teams and organisations. Although steps should be taken to prevent conflict from arising, it is possible to turn conflict into something positive if it is well-managed and resolved to everyone’s satisfaction. Conflict can challenge assumptions and increase cooperation and innovation in the long term.
However, even if you incorporate preventative measures, sometimes conflict can still occur. The course advises ways you can manage and resolve conflict if it does arise so you can effectively deal with challenging conversations, maintain relationships, increase productivity and achieve common goals. The advice is given through scenarios and interactions to increase engagement and aid long-term learning.
All our courses provide technically accurate training which keeps your organisation in line with best practice. We include the latest techniques in learning which ensure learners are engaged throughout. Our courses are also:
Add your own scripts, images, videos, presentations and interactions - with no coding experience required. Use our suite of templates to make our courses your own, delivering highly relevant training to your organisation at no extra cost.
You can deploy this course using our compliance focused Learning Management System. Alternatively you can deliver this course, with all its key features, directly from your third-party LMS.
Our Conflict Resolution course can integrate with JAWS ® a widely available text-to-speech integration to help visually impaired users engage with the same, unabridged and high-quality compliance training as their colleagues.
On successful completion, learners receive a personalised certificate which includes the learner’s name, score and date of completion. Certificates can be viewed, downloaded and printed off at any time to serve as a record of compliance.
Create your own question and answer bank to test your users on the key information that they need to know to be fully compliant. Set core questions to appear in the test section that users are required to pass so that crucial learning points are reinforced.
Generate 10 random questions from a bank of 20 to test your user’s retention and understanding of key content.
As training administrator, you can configure the passing score that users need to complete the course. Set your own grade boundaries to ensure your training complies with the standards set out by your organisation.
The audience for this Conflict Resolution course is an employee in any type of organisation.